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dadybear1234
dadybear1234
Inspiring
March 27, 2026
Question

Adobe Account Access app stopped working.

  • March 27, 2026
  • 1 reply
  • 43 views

When I got my new Google Pixel 10 Pro XL smartphone I had to re-sign in to the Adobe Account Access app. Whatever I did a regular email address and password, an SMS code, a code sent to my email address, etc made the Access app appear to sign in however it quickly switched to “Something went wrong” and at the bottom “Close app”. Several times I have cleared cache, cleared data, I even uninstalled the app 8 different times and reinstalled it 8 different times. Today I finally got a hold of an Adobe live support agent who gave me all the same directions that I have already preformed about 10 times. I guess Adobe doesn’t know how to fix this problem either. Does a user out there know why I keep experiencing this? Does an Adobe user out there know of a fix to this problem? 

Thank You,

Barry

 

    1 reply

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    March 30, 2026

    ​@dadybear1234 I just experienced this on my Pixel. And for some reason, Chrome on my Pixel gave me a weird log in…. and I panicked. Instead, I used a different browser on my Pixel and I was able to log in to my Adobe account (whew!). I did not uninstall anything — try a different app on your Pixel

    m
    dadybear1234
    dadybear1234Author
    Inspiring
    March 30, 2026

    Thanks. I can log on to my Adobe account from the Pixel. What I can't sign in to is the Adobe Account Access app on my Pixel 10 Pro XL. Sometimes Adobe sends me a Push Notification that I tap on and that opens the Adobe Account Access app to match the number of the Push Notification. If I can't sign in to the app it won't work the next time Adobe sends me a Push Notification to tap on. A live Adobe support agent couldn't even figure it out so I guess I'll be changing products soon.

    BGVSr.
    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    March 30, 2026

    ​@dadybear1234 ok. I just installed the app. I noticed when I try to log into an app, if I use one of the presets login buttons, it logs into my old account. But, if I manually enter the code, it works fine for verification. So far it works on a Pixel 10

    m
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