Adobe Account Access ios Push Notifications no longer working

Forum|Forum|2 years ago
February 12, 2024
2 replies
511 views

When logging in to Adobe online or any adobe apps, Adobe Account Access no longer pops up with a notification.

You have to manually find the app and open it for it to work. It used to have a push notification that you could click on. It would also work on Apple Watch.

Hasn't worked for months now and I figured an update would eventually fix it but it hasn't.

Account management

This topic has been closed for replies.

A

Archie32729606fnye

Participant

I have same issue facing. Any resolution is found?

kglad

Community Expert

did you uninstall/reinstall per @Jeffrey_A_Wright ?

Jeffrey_A_Wright

Community Manager

Thanks for your question, JBandit. Have you removed and reinstalled the app on the iPhone? That should reset any notification and privacy settings. You can find more information on the Adobe Account Access app at https://adobe.ly/3wdwNur.

If you cannot resolve the current problems with the Adobe Account Access app, you may want to consider using e-mail or your mobile phone number to secure your account. Please bookmark https://adobe.ly/3UGheFA if you need to change the method of authentication. ^JW

J

JBandit33xAuthor

Participant

This has been going on for at least a year with mulitple version of the App as well as iOS versions. Have already tried signing out and signing back in, as well as deleteing and reinstalling. Issue still remains.

kglad

Community Expert

i've seen that too, but it's a pretty minor issue to me.

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