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aks100
aks100
Known Participant
October 17, 2022
Answered

Adobe account page redirects to Creative Cloud page

  • October 17, 2022
  • 3 replies
  • 2168 views

Recently, when I click on 'Adobe Account' it momentarily shows my account page, but immediately redirects to Creative Cloud apps page, hence I cannot get to my account details anymore. This worked fine in the past.

Browser is Firefox 105.0.3 on Win10.

 

account.adobe.com loads then redirects to https://creativecloud.adobe.com/apps/all/desktop.

This topic has been closed for replies.
Correct answer kglad

Yep, fixed for me too. Thanks!


must have been an adobe issue with some of their servers.

3 replies

aks100
aks100Author
Known Participant
October 17, 2022

Seems to have been fixed (for me) now.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 17, 2022

@aks100 , good to hear that.  hopefully it's the same for everyone else.

R
Rich26517598jm37
Participant
October 18, 2022

Yep, fixed for me too. Thanks!

R
Rich26517598jm37
Participant
October 17, 2022

I'm getting exactly the same thing, exactly as described by @aks100 

Browser is Brave Version 1.39.122 Chromium: 102.0.5005.115 (Official Build) (x86_64)

 

Running on MacOS 12.6

 

R
Rich26517598jm37
Participant
October 17, 2022

As an update to the thread:  account.adobe.com/plans does not redirect so using that URL should work.  I still think that account.adobe.com should not redirect, but this is a workaround in the meantime.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 17, 2022

@Rich26517598jm37 , thank you for that work-around while awaiting a fix.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 17, 2022

clear your adobe.com cookies and retry.

 

if that fails, use a different browser.

 

bottomline: your link is correct and works for me.

    aks100
    aks100Author
    Known Participant
    October 17, 2022

    Thank you.

    I tried Edge, never before used for Adobe, had to re-authenticate, etc. However, once again, my account page immediately redirects to the CC home page - still no account access!

    I'll try another computer now. I tried my iPad - same redirect problem. I tried a friend in UK (where I am based), his account page does indeed show correctly.

    It appears to be either a problem with my account, rather than my computers. Anything I can do?

    C
    Christina26631899fhyh
    Participant
    October 17, 2022

    Appreciate the advice, thank you.

    I'll also be suspicious as you warn, thanks again!


    Whenever I attempt to access my account information through "Adobe Account" or "Account Settings," it redirects to the creative cloud homepage. This is terribly unhelpful when I'm trying to download the invoice for this month so I can report it to my company. Don't make me rely on the URL history to get to Billing.

     

    Windows 11 Pro, Firefox latest.       Go to Adobe.com, log in, click top right icon for account drop-down, click Adobe Account or Account Settings, enjoy useless redirect.

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