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C6767288
Participant
July 6, 2023
Answered

Adobe Account Two Factor

To setup Two factor authentication by verification by e-mail, backup authentication method required. It is asking for phone number however there are people who don't have phone or can recieve texts. Please remove backup authentication requirement to turn on two factor. There is recovery method already setup like secondary e-mail. Please fix this.

 

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gupta shivangi
gupta shivangiCorrect answer
Legend
July 11, 2023

Hello there,

We appreciate you writing in. You can choose either the email or your phone number as a alternative way to receive verification code.

Please check this article for more info: https://helpx.adobe.com/x-productkb/global/2-step-verification-account-security.html

 

We hope it helps.

Regards,

Shivangi

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2 replies

gupta shivangi
gupta shivangiCorrect answer
Legend
July 11, 2023

Hello there,

We appreciate you writing in. You can choose either the email or your phone number as a alternative way to receive verification code.

Please check this article for more info: https://helpx.adobe.com/x-productkb/global/2-step-verification-account-security.html

 

We hope it helps.

Regards,

Shivangi

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kglad
Community Expert
kgladCommunity Expert
Community Expert
July 6, 2023

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