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ravink43890280
Participant
February 21, 2018
Question

Adobe Acrobat DC is asking me to pay

  • February 21, 2018
  • 2 replies
  • 6935 views

I have a one time pay Acrobat DC and it was working fine till yesterday it is asking me to chose the monthky subcription for every edit functions.

This topic has been closed for replies.

2 replies

JR Boulay
Community Expert
Community Expert
November 6, 2022

MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS

Acrobate du PDF, InDesigner et Photoshopographe
AnandSri
Community Manager
Community Manager
February 21, 2018

Hello Ravink,

As per the description above, you are not able to activate the Acrobat DC on your machine as it's asking to repurchase the license, Is that correct?

The record shows that you have an Acrobat Standard DC license registered with your current Adobe ID, make sure you have installed Acrobat Standard DC on your machine, and use the serial number which is registered with your Adobe ID to activate the license.

You can also use Acrobat cleaner tool to remove all the Acrobat versions installed on the machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Reboot the machine and install Acrobat from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Use the serial key for activation.

Let us know how it goes.

Regards,

Anand Sri.

Participant
November 5, 2022

i have a similar issue. i use to have a paied subsciption for a while, but now after i cancelled it every time i log in it asks me to choose a monthly plan.

every time i open a pdf file the subsciption plan pops up and i need to close it to continue reading. 

its kind of a nosense and i was wondering if i can turn it off somehow?

 

thank you..

kglad
Community Expert
Community Expert
November 6, 2022

what do you mean by a "paired" plan

 

at one time you had a subscription and a perpetually licensed product (eg, acrobat)?

 

if so, you'll need the perpetual apps installation files and serial numbers.  do have that/those?