Question

Adobe Acrobat Pro Cancelation

Forum|Forum|6 months ago
December 3, 2025
1 reply
126 views

Hello, back in May I canceled my adobe acrobat pro subscription within the 14 day trial. Attached please see the email confirming cancelation. That said, my credit card continues to be charged $19.99 monthly by Adobe. Any suggestions to truly get the the plan canceled, the auto pay to stop and a refund for the months being charges for a product I am not using? Thank you.

kglad

Community Expert

check your account, https://account.adobe.com

does it show an existing subscription (eg, for acrobat ai)?

Jeffrey_A_Wright

Legend

I am sorry, Suzy, but I don't see any recent transactions or an active subscription under the account you used to post to this public discussion forum. Please see https://adobe.ly/48sc6u4 for information on how to locate the account with the active subscription. ^JW

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