Adobe Acrobat Pro missing refund

I changed my Adobe Acrobat Pro plan to Incopy, and my AI assistant for Acrobat to Lightroom. I was supposed to get refund for the 4 plans since I cancelled them. So far, I only received the refund for the Incopy, AI Assistant, and Lightroom. I keep telling them that they haven’t refunded my Adobe Acrobat Pro which is amounting to 314 pesos, but they insist that they did. And when i tell the to enumerate the plans that they refunded, they keep telling me they refunded  AI Assistant for Acrobat for PHP 94.42 (84.30 + 10.12 tax) For InCopy its PHP 314.72 (281.00 + 33.72 tax) and for Lightroom plan with 1TB its  PHP 377.44 (337.00 + 40.44 tax. But I am asking for the ADOBE ACROBAT PRO which is also PHP 314.72. Can someone help me with this?