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Adobe Acrobat Pro subscription not active

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My subscription show is not not active and I am not able to use feautures.

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gupta shivangiCorrect answer

Legend

Hi @AnitaTrevino,

As per your account details, you have an active subscription for Adobe Scan. Adobe Acrobat is not included in it.

Let us know if you have any questions.

Regards,

Shivangi

gupta shivangiCorrect answer

Legend

Hi @AnitaTrevino,

As per your account details, you have an active subscription for Adobe Scan. Adobe Acrobat is not included in it.

Let us know if you have any questions.

Regards,

Shivangi

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AnitaTrevinoAuthor

Participant

So I why I billed in November

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kglad

Community Expert

@AnitaTrevino

for what were you billed?

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Peru Bob

Community Expert

See here:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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John T Smith

Community Expert

Log-in to your Adobe account and click this link https://account.adobe.com/plans

OR

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

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kglad

Community Expert

why do you expect there to be a subscription?

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