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e2x10
Participating Frequently
February 1, 2020
Question

Adobe Acropro

  • February 1, 2020
  • 1 reply
  • 250 views

What is going on with Adobe??? I have been charged $478.75 on a card I don't even use with Adobe for Acropro!!! The support was useless and I could not understand what the agent was saying. What is this ridiculous charge for?? Angry.

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1 reply

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
February 1, 2020

Hi

If you think it was credit card fraud and someone is using your credit card, then call your credit card company immediately.

 

This is a user forum and we cannot access your billing.

To contact Adobe Customer Care: 
https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent" to get a human. Keep a copy of the chat.

 

If someone tries to contact you by PM, it's probably a spammer. Adobe staff have an Adobe badge and an employee tag.

 

~ Jane

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