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carrasco
carrasco
Participant
January 28, 2026
Answered

Adobe agents leaving while trying to solve an issue

  • January 28, 2026
  • 1 reply
  • 11 views

So i have been trying to cancel my sub as the site wont work, i contacted an agent via chat but he seem to just leave me.

 

 

    Correct answer Jeffrey_A_Wright

    ​@carrasco sorry you keep being disconnected when trying to contact us. I only see one interaction, so please use a different device if you continue to be disconnected. You can use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to make any updates the support case you started today of ADB-43687402-R4Z9.

     

    You can also use the information at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to self-cancel your subscription. You may again need to use a different device if you are blocked from completing the self-cancel instructions.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    January 28, 2026

    ​@carrasco sorry you keep being disconnected when trying to contact us. I only see one interaction, so please use a different device if you continue to be disconnected. You can use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to make any updates the support case you started today of ADB-43687402-R4Z9.

     

    You can also use the information at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to self-cancel your subscription. You may again need to use a different device if you are blocked from completing the self-cancel instructions.

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