Adobe - Be Better Than That

So let me ask you a question.

If someone sent you a MS Word Doc and you wanted to open it, read it, and then convert it to a PDF do you think Microsoft would allow you to do that using MS Word without paying for a subscription to Office?

I don't think so.

So why do you think Adobe should allow you to use one of their programs to go in the opposite direction for free?

It seems you have a subscription to Office. Maybe one of the MS Office programs can do that.

Hi

Adobe makes a lot of software; most of which cannot be converted to Microsoft Word. Possibly you are using Adobe Acrobat DC, and you don’t have to pay extra to convert to Word. Or you might be using the free Acrobat Reader with a paid subscription to PDF Pack. If you are using InDesign, you are probably using the Recosoft plug-in ID2Office, and Recosoft has great support for that.

Can you tell us which application and version you are using and what steps you are taking? We can move this thread to the proper forum.

You might try signing out and signing back in as an initial step.

~ Jane

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html