Adobe bill not downloading in Billing History

Forum|Forum|4 years ago
May 3, 2021
1 reply
201 views

When logged into Adobe and in the Billing History section of the Admin Console, when I click on the pdf icon to download the monthly Adobe invoice it opens in a new tab as it should but the invoice does not appear. Instead it just says "Invalid or corrupted PDF file" (see the attachment).

I'm using Chrome and have made sure the extensions are current and up to date.

I also note that when it opens in a new tab it goes back to the login page briefly before it attempts to open the pdf invoice.

Any ideas or suggestions?

This topic has been closed for replies.

kglad

Community Expert

try a different browser.

S

SharkinsAuthor

Participant

Thanks for that. It did work using Microsoft Edge. Still doesn't work in Google Chrome though which is strange. I've even cleared my cache, made sure my extensions are up to date, shut down, restarted etc. Still doesn't download in Chrome.

Happy there's at least a work around using Edge.

kglad

Community Expert

you're welcome

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