Adobe BILLING ERROR

Forum|Forum|3 years ago
November 16, 2022
2 replies
578 views

Old card expired in March - updated, no payments missed , but now!!! Billing error - suddenly old card details are back despite this month being paid. What is going on and is it so hard to have help and support for a topic like this that has a little more funtionality that a chocolate handbrake.

Help please!

General troubleshooting

This topic has been closed for replies.

M

Manan Joshi

Community Expert

Please contact support, they will help sort out this issue. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

JR Boulay

Community Expert

MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS

Acrobate du PDF, InDesigner et Photoshopographe

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