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steve21807488o2lq
Participant
November 16, 2022
Question

Adobe BILLING ERROR

  • November 16, 2022
  • 2 replies
  • 578 views

Old card expired in March - updated, no payments missed , but now!!! Billing error - suddenly old card details are back despite this month being paid. What is going on and is it so hard to have help and support for a topic like this that has a little more funtionality that a chocolate handbrake.

Help please!

This topic has been closed for replies.

2 replies

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
November 17, 2022

Please contact support, they will help sort out this issue. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
November 17, 2022

MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS

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