Adobe billing questions

Question

I had no plan for Adobe, but my credit card has been charged twice ($16.04) on July 1st and August 1st, 2022. I had called the service support twice and the agent asked me to wait for a while after I told my account and credit number (the agent confirmed there is emepty in my plan), but suddently the phone connection was broken. I don't know if the process is completed. Either I will get the refund or be charged again on Sep 1st?

John T Smith · Answer

If you are sure you didn't sign up for something, call your credit card company to report fraud

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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