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Participant
September 13, 2025
Answered

Adobe cancellation fee

  • September 13, 2025
  • 2 replies
  • 216 views

Hi All,

I'm after some help about the adobe cancellation fee. 

I have been subscribed to the annual adobe plan since being a student back in 2023 for a monthly charge of about £60. I have recently gotten my first full tiem job where an adobe license is supplied and now wish to cancel my personal license. 

I initially subscribed to adobe in the month of september 2023 and when I now go to cancel my subscription... 2 years later It's demanding i pay a cancellation fee of over £300, I understand it's because it's renewed my yearly subscription but it even states after 14 days of purchase you can cancel without a fee. 

Can anyone help me with this? It's ridiculous after subscribing for 2 years I need to pay an exit fee of £300+!!

Happy to answer any questions

Correct answer kglad

here are the cancellation terms. start by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html


2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
September 13, 2025

here are the cancellation terms. start by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html


Ged_Traynor
Community Expert
Community Expert
September 13, 2025

@Noah29502606sclg you'd be better off posting your query on the Account, Payment, & Plan forum