Adobe cancellation mail

I've been seeing a lot of posts like this over the last couple of weeks. In the majority of cases, it appears that the people who received this message had purchased their products from an unauthorized reseller who sold them illegal redemption codes. Adobe has run one of its periodic sweeps and cancelled the accounts that used those codes.

If you did not buy your code directly from Adobe or from one of its authorized resellers, it is probably pirated. Adobe may sell you a legal subscription at an initial discount for your trouble.

Authorized resellers can be found here: https://www.adobe.com/partners/partnerfinders.html

Antipiracy help here: http://www.adobe.com/antipiracy.html

same as me.. suddenly i got that email. i don't know to fix that problem :"""( .. I've only been using it for 5 months...

I have the same problem, nobody is responding. I talked to somebody from Adobe few weeks ago asking about my subscription, they said its valid and I should ignore the email. That my subscription is okay. Today I started working on Adobe Illustrator and could not get in "cause my subscription has been cancelled"....I chatted with somebody and they put me through like 3 agents, than some specialist, didnt get through and the conversation ende...what a horrible way to treat your customers. I am waiting for like an hour to get an answer...still nothing!!

Hello @Şule5E4A,
Can you confirm where did you purchase your subscription from. There are quite a few such issues reported today and some of them after contacting support found that the purchase was through an unauthorized seller and hence was canceled. For specific information about your account you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan