Adobe Cancellation & Refund

Question

Hi,

On 27th August I cancelled my Adobe license and immediatelly received an email that it was approved. Sadly as today (9th September) I still didn't get a refund on my card. I have taken a look on the Adobe plans website and it told me that my license is cancelled but will end on 27th August 2023 while it states in the mail that the service ends at 27th August 2022.

It would be nice if this could be resolved and that I can get my money back.

Kind regards,

Tin

John T Smith · Answer

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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