Inspiring

Question

Adobe cancelled my plan

Forum|Forum|6 years ago
December 5, 2019
3 replies
503 views

Anyone know the why's and hows of this?

I received an email from Adobe saying:

"We have processed your cancellation request. Your service will end on (todays date)

I go to my account and its true my full CC subscription is no longer. No record of it at all. There is a red bar at the top of the page stating my credit card details need to be updated.

I go to the details and all is as it should be. still two years on the card, nowhere near the limit. address is correct, name etc etc etc.

I would look at the past billing info on the adobe page but as I am no longer a member, I can't do this.

Maybe they are trying to get me to switch to Affinity?

Account management

This topic has been closed for replies.

Just Shoot Me

Legend

Did you attempt to update your CC info?

Have you checked with your bank, CC company, to make sure your card number is still valid?

C

cuzimeasyAuthor

Inspiring

Hello,

yah, the card info was correct and they had no problem taking the money, but the mystery is why they would deactivate my subscription.

Last night I used a different card as the message said that once I update my card info my cc account would be reactivated. (Even though I bet they will now charge me twice!)

I woke up up this morning and still no access and the same message about my card info needs to be corrected.

Jeffrey_A_Wright

Community Manager

Cuzimeasy, I am sorry that you are facing problems managing your membership. Please contact our chat support team at https://helpx.adobe.com/contact.html as previously suggested by Nancy. You will be able to have a private conversation with our support team to resolve or investigate any problems with your membership.

This type of conversation will not occur in a public discussion forum, but only by contacting our support team directly.

Nancy OShea

Community Expert

This is public user-to-user forum. We can't help with billing and activation issues.

Please contact Adobe customer care directly.

https://helpx.adobe.com/contact.html

Nancy O'Shea— Product User & Community Expert

C

cuzimeasyAuthor

Inspiring

Completely understand the nature of this forum, I was not looking for adobe help. I was looking for people with similar experiences who navigated your system.

I did contact adobe help and it was pointless. He couldn't figure out that my CC subscription had been canceled. I can tell you after looking at my statement that Adobe was happy to take my money on Dec 2 and then deny me access to my CC subscription 3 days later.

C

cuzimeasyAuthor

Inspiring

I sadly made the attempt to chat with adobe and the person couldn't wrap his head around it at all. He kept trying to get me to renew an Adobe stock membership.

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