adobe cancelled my subscription citing fraudulent activity

hi i’m hoping this gets seen by someone who will be able to either help me or give me some advice on my situation

to start i created a brand new adobe account with my business email and bought two plans one is the creative cloud pro plan the second is the firefly pro plus plan both purchased through adobe, the problem is 9 days into my purchase only the firefly pro plus got cancelled with the reasoning being fraudulent behaviour i’ve tried contacting support twice now with next to no help as each time the response i get is we determined your account is linked to fraudulent activity and can’t doing any more, if you want a refund please dispute with your bank, additional information cannot be provided due to legal, privacy and security reasons. 

i want to preface i genuinely have no idea what i’ve done to deserve this i created my new account so that we can track the adobe expenses for book keeping purposes i have never shared my account with anyone nor have i done anything nefarious, i did talk to someone who works in the tech space and they told me most of the time cases like these are done by an automated system that tracks usage and what not and the only thing i can think of is the fact i use brave browser and have fingerprint blocking on which would somewhat explain why only one subscription got affected and not the other because to use firefly it’s done via web whereas the creative cloud plan is the actual apps

is there anyone who can take a look into my case because i’ve tried support and while they have said they would investigate in the past it feels as if its only a surface level investigation as the first time they literally took 1 business day to reply and make a decision and personally its just bizarre to me that you guys can claim my account is fraudulent and cancel one plan but not the other surely that has to raise questions of maybe this guy is a legitimate customer, i’m at my wits end and basically exhausted all other options trying to resolve this matter and no i don’t really want to dispute the charge because i dont want to risk my active creative cloud pro plan being taken away from me due to a charge back. i did ask support whether a charge back would affect my currently active plan and the response i got was a “i can’t answer because i don’t know” and afaik chargebacks will cause adobe to blacklist my account not really an option for me because i’m literally in the middle of creating ads and editorial photoshoot images for my next collection