Adobe CC isn't recognizing my computer and logs out / shuts down app

Question

Hi!

I set up my new computer a few days ago, but every time I start Adobe CC, I need to log in again. It tells me, I've reached the device activation limit and it only can be activated on 2 devices simultaneously, so I need to sign out from one of the three which are displayed. Fact is, it's only activated on 2 devices (my old pc and the new one), but somehow it doesn't remember the new one and adds a third ("this device")!?? When I'm signing out from the new pc (middle one in the screenshot below), it seems to work till the next restart of the computer. Can somebody explain to me what happens here and how to fix it? It's really annoying to login everytime.

I did already reinstall Adobe CC with the deinstaller-tool (https://helpx.adobe.com/at/creative-cloud/help/uninstall-creative-cloud-desktop-app.html). Didn't do the trick.

Thanks for help!

kglad · Accepted Answer

Adobe also logs me out randomly, even if I don't close the app or go into shut down/sleep.

@mgourinc , something on your computer (eg, av, antimalware, cleaner, defragger etc) is interferring with needed adobe files.

start with your credentials manager, How to fix Creative Cloud sign in loop (adobe.com)

Lovro_X · Answer

I've found that it reset itself once I turned back on "Launch Creative Cloud on Login"; upon restarting my PC, it recognized my device and device name again.

My guess is that if doesn't start on login, it loses track with updates and data sync, and starting it again causes a sync error which loses track of your device.

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