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RBD-94
RBD-94
Participant
May 30, 2023
Question

Adobe CC membership payment

  • May 30, 2023
  • 2 replies
  • 206 views

I canceld my Adobe CC membership but I still get billed for the membership. But I don't have the membership anymore. How do I stop the payment. And can I get my money back of the months I payed extra

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 30, 2023

p.s. type "agent" into the chat field to bypass the bot.

R
Community Manager
Rashmi27002770wxveCommunity Manager
Community Manager
May 30, 2023

Hi there,

 

Happy to help!

 

Please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat so that you can discuss about the refund.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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