Adobe CC Plan Management Problem

Forum|Forum|6 months ago
July 17, 2025
2 replies
662 views

I renewed my CC plan on June 15th. I purchased a new plan, but I haven't been able to manage my plan for a month. It said I'd be able to manage my plan soon. But now, even though I've received payment, it says there's a billing issue. No matter how many payment methods I enter, the problem persists. This is a very serious problem, and I can't find anyone who can help me resolve it.

Collaboration

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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kglad

Community Expert

try fixing your payment problem by using a mobile phone's browser to pay.

S

SekandeAuthor

Participating Frequently

I tried. It says the payment is successful. Then it says there's a billing problem again. Nothing has changed. There's a problem with my account. This needs to be resolved immediately; my business is being disrupted.

kglad

Community Expert

do you have a teams or enterprise subscription?

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