Adobe changed my name to ****

Forum|Forum|7 months ago
June 8, 2025
2 replies
756 views

I had a whinge via email about the cost of the subscription cancellation fees and someone at Adobe thought it would be funny to change my account name from Huck to ****. How professional.

Problem or error

Kanikas

Community Manager

Hi huck_quinn_856,

Our team investigated the issue and found that due to a billing-related problem on your account, the first name was updated to "*UCK" by you through the "Edit Billing" option on 05/09. As a result, the emails you received reflected this updated first name.

Thanks

Kanika

H

huck_quinn_8567Author

Participating Frequently

That's complete bs. Why on earth would I do that? You guys are total morons. Kglad who supposedly has a degree in IT from the 70s and the worst website I've ever seen in my life. You guys have zero clue. Don't bother replying because I won't be logging back in again. <Removed by mod>

kglad

Community Expert

can you check and/or change it?

kglad

Community Expert

your name at adobe is unchanged.

A

Anshul_Nautiyal

Community Manager

Hi @huck_quinn_8567,

Thank you for bringing this to our attention, and I’m truly sorry to hear about your experience—it’s completely understandable to feel upset in this situation.

Please be assured that Adobe takes these matters very seriously. Based on our review, your official account name appears to be unchanged in our system. However, I have escalated this to our internal team for further investigation.

Thank you for your patience, and again, I’m really sorry for any distress this may have caused. We're here to help and make things right.

Regards,
^AN

H

huck_quinn_8567Author

Participating Frequently

Thanks Anshul.

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