Question

Adobe charged me 3 times

Forum|Forum|4 months ago
January 16, 2026
1 reply
87 views

Hi. I was charged R$320.00 for my renewal. I decided to cancel, but was offered a new price of R$139.00. I accepted and was charged R$139.00, and was told that I would receive a refund of R$320.00 within 5 to 7 days. However, on the same day (today), minutes later, I was charged ANOTHER R$320.00 (the history says it was refunded, but it was charged). Now, in total, you have charged me R$779.00.

Billing

Jeffrey_A_Wright

Legend

Thanks for posting, Electric_Ocean, about the problems managing your subscription commitment. I can confirm you did switch plans successfully. Any refunds issued will take up to 14 days. Please see https://adobe.ly/45VjAFi for more information about changing plans. ^JW

E

Electric_Ocean5C72Author

Hey Jeffrey, tks for replying.

But in this case, what was supposed to be a refund of 320.00 ended up becoming a new 320,00 charge. Will I be reimbursed for these 640.00? Thank you.

Jeffrey_A_Wright

Legend

If you have questions about specific charges, you will want to reach out to us directly, Electric_Ocean. The behavior you have described, though, is normal when switching plans. ^JW

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