Adobe charged me even though I cancelled the free trial

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I want my money back. I cancelled my subscription and Adobe took money from me again. This is fraud

Peru BobCorrect answer

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

Peru Bob

Correct answer

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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Jeffrey_A_Wright

Legend

Thanks for your question, Elif. I see that you have already canceled your plan using the steps listed in https://adobe.ly/3XWLehO. The section titled "Cancellation fee and refunds" provides more information on the timing of your refund.

For future viewers of this discussion, please see https://adobe.ly/3zCddKd for additional details on cancellation terms and the amount of refund available depending upon the type of plan you are using and how long the subscription has been active. ^JW

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F

fandi_3573

Participant

hello, I am also being charged monthly even after I cancel my plan before the next billing cycle. I could not find any information on "HOW" to request or get a refund in the links you provided above. could you help us here? Also, it is very alarming that many people are getting the same experiences. Adobe should do something before we think this is a fraud company. Thanks, Fandi

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Robert at ID-Tasker

Legend

This is user to user forum - you need to contact Adobe's CS directly.

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