Adobe Charged me USD485.24 to cancel my account

Forum|Forum|5 years ago
June 7, 2020
1 reply
263 views

Today I tried to set up a new Adobe account with my personal email and delete my Adobe account linked with my college email. When I tried to delete the college email account Adobe told me I needed to update my credit card payment and when I did it charged me $485.24. I haven't been able to speak to anyone about this, this is ridiculous

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Nancy OShea

Community Expert

Adobe telephone support is only available M-F, during normal business hours.

Contact your school's IT dept immediately. A 50% early termination fee is customary. But this sounds like you cancelled your school's plan for everyone.

Nancy O'Shea— Product User & Community Expert

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