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Luis5ECE
Participant
February 25, 2021
Question

Adobe charged me when I was attempting to try the app on Free Trial Month!!

I downloaded the Photoshop application, trying to test it in the free trial month, but it was uploaded to my 
Apple account.  What should I do? I just wanted a month of free trial to test the app

 

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1 reply

Michael J. Hoffman
Community Expert
Michael J. HoffmanCommunity Expert
Community Expert
February 26, 2021

The Photoshop trial is 7 days, not a month. Sounds like your trial was converted after the free trial period ended.

 

Did you purchase the plan through the Apple store? Or from Adobe? If it was purchased through the App Store, please refer to this link:

How do I manage my Photoshop on the iPad subscription purchased through Apple App Store?

 

If your purchase was directly from Adobe, you can contact Customer Care.

 

I plan to move this post to the Account, Payment and Plan forum.

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