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crimson23089664yeso
Participant
June 16, 2022
Question

Adobe charged me without telling me

  • June 16, 2022
  • 2 replies
  • 238 views

Abobe charged me for months, without asking me if i wanted to renew it. They sent me emails that they couldn't collected the payment. Even though, they collected the pay ment. I couldn't get a refund, and still lost time and money. I didn't cancel after 7 days and now im paying the price.

 

[Topic edited by moderator for clarity.]

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 17, 2022

adobe didn't ask you if you wanted to renew because your original contract terms included an agreement for automatic renewal.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    June 16, 2022

    Are you saying in a public forum that you knowingly gave Adobe a bad credit card so that you wouldn't have to pay for services that you ordered, downloaded and installed on your computer? 

     

    These are the Terms you agreed to when you joined.  In order to join, you had to the click the I AGREE button.

     

    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html
    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

     

     

    Nancy O'Shea— Product User & Community Expert
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