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valentina33381679lp1i
Participant
November 4, 2023
Question

Adobe charges money for services not provided

  • November 4, 2023
  • 1 reply
  • 98 views

I was subscribed on Adobe Acrobat professional in 2022. However in December 2022 I closed my personal account and shift to account of our Institution. However Adobe continue taking money from my personal bank account, despite the claim that you can unsubscribe at any time.

Thus, 300 euros were charged from my account for services not provided to me, despite the fact that I do not have a private subscription and I am on the subscription of our institute. I would to know who I can contact to resolve this issue.

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 4, 2023

    did you cancel your subscription?

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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