Surely the chat icon is missing many have attested to that fact. The new link that I shared does open up the chat window automatically if it works which it is not for the moment for me as well(did work when I posted the comment). So the new link/supposed manual was to handle cases where due to some reasons the chat icon is not visible which happens to a lot of folks as you already know.

-Manan

Nancy OShea

Community Expert

[Moderator moved from Using the Community (forums) to Account, Payment & Plan.]

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Hi @Jack5C80,

Sorry you're having trouble connecting with an Adobe agent. Online chat works just fine for me. Try using a modern desktop browser like Chrome or Firefox that accepts cookies and does NOT have script or pop-up blockers.

1. Log-in to your account portal https://account.adobe.com/plans.
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

Hope that helps. Post back if you still need help.

Nancy O'Shea— Product User & Community Expert

Ann Bens

Community Expert

Nope no chat. Guessing @Jack5C80 is in the same boat.

LinSims

Community Expert

If the chat isn't working, you can also call them.

Search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Once you get through, please let them know that the chat function on their support page isn't working in addition to the reason why you need them. 🙂