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Participant
March 25, 2021
Question

Adobe chat feature never working

  • March 25, 2021
  • 4 replies
  • 707 views

Hi, Why can I never get through to Adobe on chat?

 

Its part of the plan is it not?

 

When I go into contact us chat it always brings me back to the this page.

https://helpx.adobe.com/uk/contact.html

 

Its stuck in a loop. Please help

    This topic has been closed for replies.

    4 replies

    Community Expert
    March 26, 2021

    If you don't see the chat icon use the following link it will auto open the chat window

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    For more details on how to contact support see the following article

    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
    -Manan

    -Manan
    Ann Bens
    Community Expert
    Community Expert
    March 26, 2021

    Nope no chat, no window.

     

    I think you all are missing the point. I don't want a workaround or a manual.

    Just want a chat option in the page it supposed to be. (and I am not the only one that is missing this feature by far).

    Community Expert
    March 26, 2021

    Hi @Ann Bens,

    Surely the chat icon is missing many have attested to that fact. The new link that I shared does open up the chat window automatically if it works which it is not for the moment for me as well(did work when I posted the comment). So the new link/supposed manual was to handle cases where due to some reasons the chat icon is not visible which happens to a lot of folks as you already know.

    -Manan

    -Manan
    Nancy OShea
    Community Expert
    Community Expert
    March 25, 2021

    [Moderator moved from Using the Community (forums) to Account, Payment & Plan.]

    =========

    Hi @Jack5C80,

    Sorry you're having trouble connecting with an Adobe agent.  Online chat works just fine for me.  Try using a modern  desktop browser like Chrome or Firefox that accepts cookies and does NOT have script or pop-up blockers.

     

    1.  Log-in to your account portal  https://account.adobe.com/plans.
    2. Scroll down to Contact Adobe on the same page.
    3. Online chat is available in English 24/7.
    4. In the chat box, type AGENT followed by enter key and wait for a human.
    5. Alternately, phone customer service M-F during normal business hours.
    https://helpx.adobe.com/contact/phone.html

    Hope that helps.  Post back if you still need help.

     

    Nancy O'Shea— Product User & Community Expert
    Ann Bens
    Community Expert
    Community Expert
    March 25, 2021

    Nope no chat. Guessing @Jack5C80 is in the same boat.

    LinSims
    Community Expert
    Community Expert
    March 25, 2021

    If the chat isn't working, you can also call them.

     

    Search this page for a regionally appropriate phone number for customer support.

    https://helpx.adobe.com/contact/phone.html

    Once you get through, please let them know that the chat function on their support page isn't working in addition to the reason why you need them. 🙂

    Ann Bens
    Community Expert
    Community Expert
    March 25, 2021

    I certainly won't use the phone. Have you any idea what a phone call from Europe will cost.

    Especially if they maintain the same On Hold rate as in chat.

    Nancy OShea
    Community Expert
    Community Expert
    March 25, 2021

    Please use the appropriate phone number for your country.

    https://helpx.adobe.com/contact/phone.html

     

     

    Nancy O'Shea— Product User & Community Expert
    Ann Bens
    Community Expert
    Community Expert
    March 25, 2021

    Yes I can confirm. No chat option. Might have to do the security level installed for the browser.

    This page gives me a chat option though.

    https://creativecloud.adobe.com/cc

    https://creativecloud.adobe.com/apps/all/desktop?promoid=GVTYY3MD&mv=other.

    Do you see a chat option?