Participant

Answered

Adobe Chat Refund & Cancellation Request

Forum|Forum|5 months ago
August 14, 2025
3 replies
720 views

Hello, I subscribed to Adobe Premiere Pro (Creative Cloud Pro) in April for one month, but I did not realize it was set to auto-renew as an annual plan.
Since May, the subscription has been renewed automatically and charged every month, but I have not used the service at all after April.

I just found out about the ongoing charges and also saw that I would be charged an early cancellation fee of £64.94 if I cancel now.

I kindly request:

Waive the early cancellation fee.
Cancel my subscription immediately.
Issue a refund for the unused months (May to August) if possible.

I have been a loyal customer and hope you can assist me in resolving this matter fairly.
Thank you very much for your understanding.

Correct answer Jeffrey_A_Wright

whether you used or not isn't relevant to adobe. that don't record whether you use, or not.

you should check your credit card to see if there's a cancellation fee pending (or otherwise).

and we're not adobe employees. you will need one to assess your request of a refund, but i'd like to prepare your for bad news because from adobe's end, you appear to be someone that used their apps for 4 months, now wants to not only cancel their 8 months obligation, but is also asking for 3 months payments to be refunded. that's a big ask.

Efficient_Gemstone, thanks for posting about your recent subscription commitment to this public discussion forum. Please see https://adobe.ly/418kMTx for additional information on why the fees are being applied when you end your annual commitment early. I am sorry you did not find more value in your use of our services. ^JW

A

ashish_0914

Participant

Please refund me

this is transaction was 7 days free trial but amount was debited on my bank account please refund me I don't like you app in a free trial of premium purchase

kglad

Community Expert

@ashish_0914

you can't cancel here. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.htmlff

kglad

Community Expert

you didn't have a monthly plan that was renewing. you have an annual plan that's paid monthly. ie, you have a one year obligation and that penalty is an early cancellation penalty.

here are the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you have any doubt about your subscription type (annual vs monthly), check your account, https://account.adobe.com

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

E

efficient_Gemstone7376Author

Participant

Thank you for clarifying the subscription type. I now understand that my plan was an annual plan paid monthly.

However, I genuinely did not realize that I was on an annual commitment when I subscribed in April. I intended to use the service only for a month for a specific project, and I have not used it at all since then. You can verify this from my account usage history.

Given that I have not used the service for the past three months and that this was an honest misunderstanding, I kindly request a policy exception to:

1. Waive the early cancellation fee

2. Refund the charges for the unused months (May to July).

I hope Adobe can consider this request as a goodwill gesture for a customer who made a genuine mistake.

Thank you for your time and understanding.

jane-e

Community Expert

I intended to use the service only for a month for a specific project,
By @efficient_Gemstone7376

Just in case you ever need to use Premier Pro for one month again:

Note that the Monthly plan is full price and can be cancelled at any time without a cancellation charge. However, if you had subscribed to this plan without canceling, this is the rate that you would've been billed at for May to July.
The Annual Rate, billed monthly or pre-paid is discounted. Adobe states the terms of cancellation and posts the date (14 days from subscribing.)

https://www.adobe.com/creativecloud/plans.html

I hope this helps you in the future.

Jane

jane-e

Community Expert

@efficient_Gemstone7376

I've moved your post from Using the Community to the Account, Payment, & Plan forum.

Can you confirm if you subscribed to the monthly plan at full price that can be cancelled without a cancellation fee or the deeply discounted annual plan, paid monthly, that has a fee for early cancellation?

Jane

E

efficient_Gemstone7376Author

Participant

Hello jane,

Thank you for moving my post to the correct forum.

I have just completed the cancellation of my subscription. The early cancellation fee has not yet been charged, but during the cancellation process, I saw a notice indicating that I would be charged £64.94 as an early termination fee. I am concerned that this fee may still be charged soon.

Could you please waive this early cancellation fee?
Additionally, I have not used the service at all for the past three months (May to July) — you can verify this from my account usage records. Therefore, I would also like to request a refund for those unused months.

I appreciate your understanding and assistance in resolving this matter fairly.

Thank you very much.

kglad

Community Expert

whether you used or not isn't relevant to adobe. that don't record whether you use, or not.

you should check your credit card to see if there's a cancellation fee pending (or otherwise).

and we're not adobe employees. you will need one to assess your request of a refund, but i'd like to prepare your for bad news because from adobe's end, you appear to be someone that used their apps for 4 months, now wants to not only cancel their 8 months obligation, but is also asking for 3 months payments to be refunded. that's a big ask.

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