Adobe cobrando errado meus planos

Question

Possuo dois planos da Adobe, CC e Substance. A Adobe SEMPRE cobra errado estes valores. Segundo o banco, há uma "conversão para dólar" que aumenta o valor de cada parcela. Eu uso um cartão pré-pago para evitar esses problemas e a cobrança não é feita pois o valor cobrado não está disponível.

Já estou cansado desse problema e acabarei cancelando minhas assinaturas. Não há um email de contato e a equipe da Adobe foge do atendimento.

Não faço ideia de quem poderia me atender neste fórum. A Adobe nunca teve um atendimento tão ruim.

John T Smith · Accepted Answer

This space is provided by Adobe, but this is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support
, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.

You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work This will NOT work
if you are using a VPN.

This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730

Anonymous · Answer

Thank you for your feedback. I've just cancelled my two plans. Adobe is a monopolist company with no regard for its clients.There are free and good alternatives for each Adobe software around.

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