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Participant
October 27, 2023
Question

Adobe contracts are predatory

  • October 27, 2023
  • 3 replies
  • 1685 views

Yes is in the contract.  But also yes, no other subscriptions are like this.   Its is not reasonable to expect that you have a cancellation fee to cancel when you pay annually.  You pay for the year in order to get a DISCOUNT.  YOu have already given them more money that you would have had you decided to pay monthly.  ANd now to get out of that you need to pay a cancellation fee?

  This is the most insane thing I have ever seen. 

And yes, I know its in the contract, but I have purchased untold number of annual subscriptions at a discount over monthly and never had a cancellation fee.  What does adobe think it is, as important as a cellphone lmao. 

 

If you own stock in adobe, sell it.  THey wil fold.   YOu an survive these days with strategies like this.  They know their days are numbered and are extracting as much as possible along the way. 

This topic has been closed for replies.

3 replies

Participant
September 2, 2024

My wife signed up for a monthly plan thinking she could cancel and wasn't paying attention. Now we're behind on bills because of this abusive practice. I'm NEVER giving Adobe another cent. Lost a customer for life because you want to gouge people for another 100$ on the way out the door. Trash

kglad
Community Expert
Community Expert
September 2, 2024

@jonv87907162 

 

did you contact adobe support?

kglad
Community Expert
Community Expert
October 27, 2023

@Richard332183551sji 

 

if you pay annually, there's no financial penalty for early cancellation.

Peru Bob
Community Expert
Community Expert
October 27, 2023
quote

 

if you pay annually, there's no financial penalty for early cancellation.


By @kglad

 

...but after 14 days, there is no refund if you cancel before the year is up.

kglad
Community Expert
Community Expert
October 27, 2023

@Peru Bob 

 

that's not the op's complaint. this is

 

"Its is not reasonable to expect that you have a cancellation fee to cancel when you pay annually"

 

and it's incorrect.

Jeffrey_A_Wright
Legend
October 27, 2023

Richard, thank you for your question and feedback. Please see https://helpx.adobe.com/manage-account/using/cancel-subscription.html for information on how to cancel your current Acrobat subscription. If you have any concerns about specific fees or charges, please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a chat session with a member of our support team.

 

 

Participant
March 17, 2024

Because I forgot to cancel my trial now I'm on the hook for $100 in a cancellation fee? This is predatory and awful. I hope everyone in this company stubs their toe and their first born kids have one arm longer than the other.

kglad
Community Expert
Community Expert
March 17, 2024

you can contact adobe support and plead your case.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.