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smitj90100364
Participant
January 14, 2020
Question

Adobe Creative Cloud

  • January 14, 2020
  • 2 replies
  • 253 views

  My trial version of Adobe Creative Cloud is, without my consent, automatically converted into a annual subsription.

Is this a standard Adobe procedure?

 

 

 

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
January 14, 2020

Did you cancel before your trial ran out?  If not, then yes.  this is normal.

  1. Sign-in to your Adobe account below with a browser that accepts cookies and does not have script blockers. 
    https://account.adobe.com/plans
  2. Hit the Manage Plan button.
  3. If you still need help to cancel, scroll down to Contact Adobe on the same page.
  4. In the online chat box, type Agent followed by Enter/Return key.

 

Nancy O'Shea— Product User & Community Expert
Just Shoot Me
Legend
January 14, 2020

Yes IF YOU go over the 7 day Trial period without canceling the subscription. You still have 14 days to cancel and supposedly the payment that was made should be returned.

 

You can cancel by logging onto the main Adobe website and going to your account.

 

Cancel your Creative Cloud membership