Brian38895359h226

Participant

Question

Adobe Creative Cloud Account issue

Forum|Forum|1 year ago
July 30, 2024
1 reply
167 views

I have the full Adobe Creative Cloud year subscription purchased directly from Adobe.com, which doesn't come up for renewal until mid-august. I can no longer use any of the software, and it asks me to activate a 'trial' version. I've logged into my account and it's not even showing my last billing period. would appreciate a remedy. thanks.

This topic has been closed for replies.

Community Expert

Community Expert

make sure you update your cc desktop app (file>help>check for updates). then, if still seeing trials instead of install buttons::

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location