Hi everyone,

I’m hoping someone here has experienced something similar and can help me understand what is actually happening with my Adobe subscription.

I have an active Creative Cloud Pro subscription. When I go to Manage Plan → Cancel your plan, Adobe gives me:

“An error occurred. Please try again.”

I’ve tried the cancellation process multiple times, but I keep getting the same error.

I then contacted the Adobe Virtual Assistant and specifically asked whether there is currently a payment being processed or whether I have an upcoming renewal.

The assistant replied:

“Creative Cloud Pro (active)”
“Aug 12, 2026 Subscription Fee 7.9 USD”
“You have no upcoming charges.”

I also have an Adobe invoice showing:

• Creative Cloud Pro

• $7.90

• Invoice date: 12-Aug-2026

• Service term: 12-Aug-2026 to 15-Aug-2026

• Payment terms: Credit Card

My main concern is that the plan still says Active, even though Adobe says there are no upcoming charges.

My questions:

1. Does “You have no upcoming charges” mean that Adobe will not charge me tomorrow / on the next renewal date, even though the subscription still says Active?

2. Could the subscription simply be between billing periods and renew later?

3. Has anyone experienced the “An error occurred. Please try again” cancellation problem with Adobe?

4. Is there a way to confirm whether my subscription is actually scheduled to renew?

5. If Adobe charges me despite showing “no upcoming charges,” would I have a reasonable basis to request a refund since I tried to cancel before the charge but their cancellation system was failing?

6. Is there anything else I should do right now to make sure I don't get unexpectedly charged?

I’m mainly looking for advice from people who have actually dealt with this situation.

Thanks in advance!