Adobe Creative [Cloud] Student Package

Question

Hi, I just purchased the student package of Adobe Creative Suite Cloud for $19.99 a month but when I downloaded the InDesign app, it is telling me I only have the trial run. Am I missing something?

John T Smith · Accepted Answer

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy OShea · Answer

Creative Suite is discontinued and not supported. I think you mean you have a Creative Cloud plan which is an annual subscription. Make sure you're logged-in with your PAID Creative Cloud plan ID and password.

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