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Grzegorz5D50
Participant
February 18, 2021
Question

Adobe Creative Cloud subscription block

  • February 18, 2021
  • 1 reply
  • 552 views

Hi,

In spring 2020, with the purchase of HP Zbook laptop, I received several annual vouchers for the Adobe CC service. I used vouchers, but there was a problem with one of the accounts. Adobe has sent nie e-mail

that your account will be migrated and your subscription will no longer be valid. I am attaching a photo with the content of an email from Adobe. Please let me know if the problem is related to the Adobe account or the voucher? The account could be created as a school account and has expired? Thank you in advance for your help.

Best wishes

Grzegorz Chlopek

 

 

 

 

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    1 reply

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    February 18, 2021

    Hi @Grzegorz5D50,

    Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You will most probably have to connect to your school IT department to sort this out. If that is not possible then you may try contacting Adobe support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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