Adobe Creative Cloud [Turkey]

Question

I had a computer that I signed into with my Adobe Creative Cloud account. It broke down more than six months ago. However, I still have a subscription. I would like to sign into my account and terminate the plan, but I have no idea about the account I started this plan with. I tried to log in with the emails I have in mind. But none of them have my membership information. I am paying for a service I have not used for more than 6 months. How can I solve this? (I am writing from Turkey.)

kglad · Accepted Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Caner Teber · Answer

I reached out to Adobe on Twitter (X) and quickly resolved my issue.

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