Adobe customer service

Forum|Forum|1 year ago
April 2, 2025
2 replies
583 views

I've alrdy cancelled my trial and subscription on 16 March and they alrdy sent me a mail that alrdy cancelled and now Tdy they cut the amount 176.4 Aed from my acc. I want my money back

Bug

Correct answer Jeffrey_A_Wright

what date does it show starting your subscription?

does your account show the plan was cancelled? if so, what date is shown cancelling?

Saw Yu, my apologies for any confusion. I reviewed the account you used to post to this public discussion forum and I see a charge for both of your subscriptions occurred on the same day you requested to cancel both subscriptions. Please click on https://adobe.ly/3E3Z4rs to speak directly with a member of our support team who can review your account history and provide any needed refunds. ^JW

kglad

Community Expert

check your account, https://account.adobe.com

what date does it show starting your subscription?

does your account show the plan was cancelled? if so, what date is shown cancelling?

jane-e

Community Expert

@Saw Yu14

I've moved your post from Using the Community to the Account, Payment, & Plan forum.

You didn't say which plan you subscribed to. The annual plans are deeply discounted from the month-to-month plans. If you subscribed to an annual plan, paid monthly, and canceled before the year was up then there is a fee for early cancellation. Is that what you're seeing or is it something else?

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Jane