Adobe did not let me cancel my subscription!

Question

I started my free trial in Nov 2022, I quickly realized that my computer wasn't supported and cancelled my adobe illustrator subscription well before my 14 day trial was supposed to end. But, Adobe did not process my cancellation and is STILL charging me a monthly fee! I've reached out to their customer service, and they keep on offering me promotions to keep my subscription! I need to cancel my subscription and get a proper refund for the money that's been taken then past few months, I'm posting on here as I am desperate now and need some resolve to this ridiculous situation. I thought Adobe was better than this. I'm being charged for a program I haven't even been able to use, and I cancelled my subscription well before the trials end! When I try to cancel again now, it tells me they'll charge a cancellation fee, that's ridiculous!!

Rashmi27002770wxve · Accepted Answer

Hi there,

Happy to help!

We have checked your account and we see that you have cancelled the subscription successfully and the refund has been issued to you as a goodwill gesture.

For future reference in order to avoid any confusion and delay the process of cancellation please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

In case you are still unable to cancel the subscription with the help of the link, feel free to contact the Support team immediately via chat so that our support team can help you.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

kglad · Answer

@Amethysts 28960237

read @Rashmi27002770wxve's response. if you have any questions after reading their message, contact adobe support using chat per @Rashmi27002770wxve, or phone or twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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