ADOBE DOES NOT LET ME CANCEL MY ANNUAL SUBSCRIPTION!!

Forum|Forum|3 years ago
July 2, 2022
3 replies
412 views

I have now wasted close to an hour, trying to figure out how to cancel my existing subscription with adobe 😞 I went though this article: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

but do not see the "Manage Plans" option on my account. Any help would be appreciated. I am located in Singapore.

Creative Cloud

This topic has been closed for replies.

S

Stephanie25282431i5cv

Participant

I'm on with customer service in the chat window (low right corner) and he's saying they will charge me $30 for cancelling. Unreal.

Peru Bob

Community Expert

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

T

Test Screen Name

Legend

By the way, you won't be able to manage the plan if it's provided by your work, or school.

Tapeesh SoodAuthor

Participant

I am desperately looking to contact someone from the customer success team. Could not find a link to reach out even after visiting this page: https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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