Adobe Error

Question

So my subscription is auto renewal and I plane to cancel it but I can't because the cancelation button is grey out. How can I fix it?

ShivangiGupta · Accepted Answer

Hi ​@efficient_Wonder3539,Thank you for reaching out. I understand how important this is, and I'm happy to share an update.We checked your account and can confirm that your subscription has already been canceled. The refund process was initiated today and will be processed by your payment provider in the 12-14 days.We appreciate your patience and understanding. If you have any other questions or need further assistance, please feel free to let us know. We're here to help.^Shivangi

kglad · Answer

if you paid for the full year, you can’t cancel until just prior to renewal.

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