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Participant
July 15, 2026
Question

Adobe extended trial scam!

  • July 15, 2026
  • 3 replies
  • 22 views

I am absolutely furious with Adobe and urgently need someone to help me cancel my subscription before I am charged €35 tomorrow.

I signed up for a free trial and, when I went to cancel it, Adobe offered me the option to extend the trial by 7 days. I accepted the 7-day extension.

Now I am trying to cancel before the trial ends and there is NO option to cancel my plan anywhere on my Adobe account/platform.

I have tried to contact Adobe through online chat and phone number and cannot get through to anyone. 

This is completely unacceptable. I am formally stating here, BEFORE the trial ends and BEFORE the €35 charge is taken, that I want this subscription CANCELLED IMMEDIATELY.

I do not authorise the €35 subscription charge. I have made repeated attempts to cancel and Adobe's platform is not providing me with the option to do so, and I cannot reach customer support.

Adobe Support — please cancel my subscription immediately and confirm in writing that I will not be charged.

Also it is unacceptable to lock people into free trials and I will be reporting this. 

    3 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    July 15, 2026

    Thank you for posting to this public discussion forum, ​@TNTNNN.

     

    I apologize for any problems you encountered managing your subscription or reaching us.

     

    I am happy to see that you contacted us directly so we can evaluate your request for a refund.

     

    Please don’t hesitate to use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you have any additional questions or feedback about support case  ADB-46199862-N7Q1.

     

    For more information about the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

     

    Please update this public discussion thread if you have any additional questions, ​@TNTNNN.

    John T Smith
    Community Expert
    Community Expert
    July 15, 2026

    This is a public forum, not Adobe support... other users can't help
    This is the correct way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

    Peru Bob
    Community Expert
    Community Expert
    July 15, 2026

    @Jeff_A_Wright