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U
user.8
Participant
December 10, 2019
Question

Adobe Extortion Racket & Crap Support

  • December 10, 2019
  • 3 replies
  • 1031 views

Adobe expects their customers to pay for them to make their software compatible with new operating system versions?

 

This is outright extortion.

 

I purchased a version of Photoshop in the past and now I'm left with software that won't work and have to pay AGAIN for funtioning software.

 

Also, the Adobe is support is a joke. Chat reponse time of 1.5 hours!

 

All I have to say is: <profanity removed>

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    December 11, 2019

    Adobe didn't create your predicament.  You did when you upgraded your OS without checking compatibility first.  So you want to keep using unsupported Creative Suite software and not pay for upgrades. OK fine. Revert back to your old operating system and never upgrade it again.   Or install a compatible OS on a virtual machine or 2nd computer.

     

     

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 11, 2019

    If you want to continue to use an old program, you also need to continue to use an old, compatible operating system

     

    It is not Adobe's fault when Apple and Microsoft issue new operating systems that are not compatible with old programs

      H
      hannes_5071
      Participant
      September 8, 2025

      I read the comments from Nancy and others  -  used Adobe Dc / pro before now forced  to upgrade to Adobe Studio at 25 usd /month on my new macbook , only for two machines - that is exorbitant  and extortion ! shame on Adobe - back to reader for me and use my old computer  

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 8, 2025

      @hannes_5071 

       

      that would be an unusual choice for an individual subscribers.  are you?

       

      T
      Test Screen Name
      Legend
      December 10, 2019

      Damn right you should pay for new system support. Anything else has Adobe subsidising Microsoft/Apple’s profits. And I believe that would be wrong. Nobody forced you to upgrade the system. 

      U
      user.8Author
      Participant
      December 10, 2019

      Hey, <profanity removed> - my software no longer works - it it worked properly, I wouldn't ask for an upgrade. All I'm asking for is for the software I purchased to continue to work. 

        T
        Test Screen Name
        Legend
        December 10, 2019

        You said you wanted Adobe to change their software to work in new systems. I understand everyone wants something for nothing. And I say it would be wrong for them to do it. 

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