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TSRCREATIVE
August 25, 2026
Question

Adobe Firefly Gemini 3.1 not allowing "Use settings" and "Generate more" options to be available. They are greyed out for me — anyone else? I've reached out to Adobe CS but no luck.

  • August 25, 2026
  • 1 reply
  • 5 views

This issue started since the beginning of this new account subscription. Not being able to use the “use settings” and “generate more” options on Gemini 3.1 (Nano Banana Pro 2) model image results has been very difficult. I chatted with Adobe CS twice and shared my screen twice, but nothing came of it. 

I’ve also tried Incognito, a secondary browser (Safari), and clearing cache/cookies.

Is anyone else experiencing this greyed out issue? Specifically for the Nano Banana / Gemini models? Please view the screenshot attached for reference to the issue.

 

    1 reply

    kglad
    Community Expert
    Community Expert
    August 25, 2026

    post this in the ff forum, https://community.adobe.com/p/firefly

     

    and change your title slightly to avoid a duplicate post error.