Adobe has been charging me for 2 years on an account I never signed up for.

Forum|Forum|5 months ago
August 22, 2025
1 reply
133 views

I've been disputing charges for 6 months after realizing that this was not my wifes account. I've spent over 6 hours on the phone with Adobe while they tried to find the monthly charge. I have replaced my credit card and still get charges because they automatically update the billing to the new card on an account I have no access to. I'm so fed up with this robbery.

Jeffrey_A_Wright

Community Manager

Drexen, I am sorry that you continue to be charged for a service from Adobe that you are unable to access. I can confirm that the account you used to post to this public discussion forum does not have active subscriptions or recent transactions.

Please see https://adobe.ly/45Oe46C to access a tool that can help you locate the cause of the unknown charges. ^JW

D

drexen_1180Author

Participant

This tool worked in 30 seconds where hours of frustration on the phone did not. Please propogate this tool to your call centers, this is apparently a common issue judging by all the reddit threads about it.

Jeffrey_A_Wright

Community Manager

Thanks for the feedback, Drexen. It is a new release and has only been available for a couple of days. I will pass on your feedback, thanks! ^JW

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