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drexen_1180
Participant
August 22, 2025
공지사항

Adobe has been charging me for 2 years on an account I never signed up for.

  • August 22, 2025
  • 4 답변들
  • 149 조회

I've been disputing charges for 6 months after realizing that this was not my wifes account. I've spent over 6 hours on the phone with Adobe while they tried to find the monthly charge. I have replaced my credit card and still get charges because they automatically update the billing to the new card on an account I have no access to. I'm so fed up with this robbery.

4 답변

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
August 22, 2025

Drexen, I am sorry that you continue to be charged for a service from Adobe that you are unable to access. I can confirm that the account you used to post to this public discussion forum does not have active subscriptions or recent transactions.

 

Please see https://adobe.ly/45Oe46C to access a tool that can help you locate the cause of the unknown charges. ^JW

    D
    drexen_1180작성자
    Participant
    August 22, 2025

    This tool worked in 30 seconds where hours of frustration on the phone did not. Please propogate this tool to your call centers, this is apparently a common issue judging by all the reddit threads about it.

      Jeffrey_A_Wright
      Jeffrey_A_Wright
      Legend
      August 22, 2025

      Thanks for the feedback, Drexen. It is a new release and has only been available for a couple of days. I will pass on your feedback, thanks! ^JW

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