Adobe has been taking money from my credit car of 9 months with no active plan!! Outrageous!

I have been trying to resolve this issue since the day they took my money for the first time - which was in March 2025. Since then I have been billed 36€ per month, each month. I have no active plan. I have another account, but also no active plan. I have tried to send e-mails, speak with the chat bot, but no one can explain what the fee is and how can I get my money back or how I can stop it. 

I need to resolve this issue.