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Participant
April 22, 2025
Question

Adobe has charged my card, but the system still shows that I haven't paid. What should i do?

  • April 22, 2025
  • 3 replies
  • 114 views

It has been one day since Adobe charged my card, but Creative Cloud is still asking me to make a payment. Could you please help me resolve this issue?

3 replies

Shivangi_Gupta
Community Manager
Community Manager
April 22, 2025

Hi @Oky3308313441nm,

Thanks for reaching out. Did you speak with your bank regarding this matter? I checked your account info and this shows pending payment here.


^Shivangi

kglad
Community Expert
Community Expert
April 22, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">
kglad
Community Expert
Community Expert
April 22, 2025

what's your account show, https://account.adobe.com