Skip to main content
C
Christina338932233k6g
Participant
November 27, 2023
Question

Adobe horrible customer service

  • November 27, 2023
  • 2 replies
  • 561 views

After trying to cancel a trial and see if I could get refunded because I got charged when I tried to cancel and couldn't, this took more than five days due to us "getting disconnected". This was all via chat box. Finally after two different representatives I finally got my subscription canceled. This took over an hour to do! They would respond every 5-7 minutes later after I'd respond and they'd never get to the problem they'd just try to up sell  the plan. The only reason I was able to get my subscription canceled is because I had to be rude and say that's enough. Send me a customer service link so I can rate this conversation. I sent it once and immediately got a response that they canceled my subscriptions. Then I sent it once more because this is crap someone needs to talk to this person and then they replied with you've been refunded but I never got an email verifying this. I'm assuming I probably won't. Then said once more I want a customer service link and they never sent me one. Sorry but this is terrible customer service. If someone asks for a refund or just to cancel a plan it's simple, cancel the plan. I don't need to discuss this for more than 10 minutes I have two small children. Time is one thing I don't have. Adobe I highly encourage you to figure your crap out! 

    This topic has been closed for replies.

    2 replies

    philthehat
    philthehat
    Known Participant
    February 25, 2024

    It's an awful service where they only want to help with really simple stuff that you could find on google.  They don't listen and as you say take ages to respond.  They are probably dealing with 3 people at a time.  If feels like asking for help at a cattle market!

    Sadly they just don't care and the help is set up to be awkward.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 25, 2024

    @philthehat 

     

    is there something with which you still need help?

    philthehat
    philthehat
    Known Participant
    February 25, 2024

    From Adobe themselves!  They seem to limit communications with them and leave you hanging on the chat or ignore you completely.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 28, 2023

    after a recent hammacher chat, i don't think your experience with chat is limited to adobe.  seems like reps may be handling numerous users at one time.

     

    -------

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices